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FAQs

What is a cloud server?

Our cloud servers are on-demand, performance-optimised virtual machines, backed by our lightning-fast SSD storage and our next generation cloud network. Our cloud platform is designed from the ground up for high performance and high availability.

How do I create a cloud server?

Once you’ve completed the signup process, to setup a cloud server simply:

  1. Choose an operating system image,
  2. Choose a size,
  3. Choose which zone you’d like to place the server in.

Your cloud server will start building straightaway and should be ready within a minute. For full details, checkout our guide to building a cloud server.

How do I access my new cloud server?

All our official linux cloud servers use SSH keys for logging in. When a new cloud server is created it will automatically install your SSH keys using cloud-init so that you can login securely straightaway. This is much more secure than emailing and sharing root passwords :)

Which operating systems do you support?

We provide a number of “official” operating system images, such as Ubuntu, CentOS, Windows etc - but you’re not limited to officially supported operating systems, in fact you can use any operating system you like by importing your own images. You can even PXE boot from the network if you wish.

Do you provide “static” public IP addresses?

Actually, better than that - our Cloud IPs are “static” IPv4 addresses but they can be remapped instantly between cloud servers, load balancers and cloud sql instances. So, you never have to worry about updating DNS records and waiting for them to propagate each time you want to change something.

Can I buy extra public IPs?

Yes. You can add Cloud IPs (re-mappable public IP addresses) to your account at any time and then point them at whichever cloud server you wish.

Can I map multiple public IPs to my cloud server?

Yes. You can map as many Cloud IPs to your servers as you like.

Can I configure reverse DNS for my cloud servers?

Yes. Our Cloud IPs have a generic reverse DNS entry by default which you can replace by setting your own reverse DNS entry.

Do you provide private IP addresses?

Yes, each cloud server is allocated a private IP address (i.e 10.x.x.x) by default.

Do you have a private network?

Yes. Our private network (i.e 10.x.x.x) spans both datacentre zones, so even if you create cloud servers in separate datacentre zones they can communicate on the private network with sub-millisecond latency, as if they were in the same rack.

How do datacentre “Zones” work?

Each Zone related to a physical datacentre. When you create a cloud server you can choose to place it in either Zone A or Zone B which defines which datacentre location the cloud server is created in. Best practice for 100% uptime is to create cloud servers in both Zones and use our cloud load balancing service to distribute traffic between them.

Where are your datacentres located?

We have two UK datacentres, located in Manchester which are physically isolated but interconnected with high speed fibre links. Our datacentre facilities are managed by Telecity/Equinix and are certified to ISO 27001, ISO 9001, ISO 14001, OHAS 18001, BS 25999-2 and PCI DSS.

Do you offer an SLA or uptime guarantee?

Yes. Our cloud hosting infrastructure is built from the ground-up for high availability and so we guarantee you 100% uptime or a service credit should you experience downtime due to a problem with our infrastructure. Please see the full SLA details for more information.

How does billing work?

Our billing system will bill you automatically at the end of your first month of service (i.e. one month after you sign up) and then on, or around, the same date each month after. You only get billed for cloud servers, load balancers etc that you have used during the month at the relevant hourly rate. In other words, you don’t have to pay upfront and you don’t have to commit to a monthly plan. Nice and easy.

How does the free trial credit work?

When you’ve completed signup, we add a £20 credit to your account which will last for one month. You won’t be billed for any usage under £20 in your first month. You can see how much credit you have remaining from the dashboard.

How does firewalling work?

We provide a fully managed distributed firewall service which enables you to control access to, from, and between your cloud servers. No more complex iptables configuration here!

Cloud servers are added to server groups, which in turn have a firewall policy which defines network access for servers in that group. When rules are changed they are instantly applied to the relevant group.

Can I upgrade a cloud server with more RAM and/or CPU?

Yes, but maybe not quite how you imagine - our way is much safer :) If you want to move to a larger cloud server, you simply snapshot your existing cloud server, then build a larger one using that snapshot as the base “image” and then finally remap your Cloud IP address to point to the new server. Checkout our guide to snapshotting and upgrading your cloud servers.

What if I get stuck?

We’re here to help you, so please do reach out by email or chat if you’re stuck.

Do you offer managed cloud or consultancy services?

Yes, we have a number of options for managed cloud services. Firstly, we can offer ad-hoc "hands-on” Ops assistance, where we can install/configure/optimise software on your cloud servers for you. This is charged at £120 per hour. We can also offer fully managed 247 monitoring and response where we effectively become your virtual Ops team and manage all aspects of your application and work directly with your development team. Please get in touch for more information about managed services.