Acceptable Use Policy (AUP)

1. General

(1.1) This Acceptable Use Policy (AUP) is part of the Agreement covering the access and use of Brightbox Services by you, in addition to the Terms and Conditions of Service and the Service Level Agreement (SLA) and is subject to the terms and conditions described in such documents.

(1.2) This AUP is designed to protect us, our Customers and the Internet community from abusive and/or “unneighbourly” activities. We may suspend your Services if you breach this AUP, in accordance with the Terms and Conditions of Service.

(1.3) We reserve the right at our sole discretion to change this AUP at any time, effective upon the posting of an amended AUP to the Brightbox Website. We shall provide you with notice of such changes in accordance with clause 24.1 of the Terms and Conditions of Service.

2. Abuse

You shall not participate in or enable or facilitate any employee, any End User, other Brightbox User or any other third party whatsoever to participate in any action or activity which, in our sole opinion, is abusive.

Actions that we consider abusive include, without limitation:

  • Any action that contravenes any law;
  • Unsolicited Bulk Email;
  • Impersonated or defamatory postings;
  • Any action designed to, or which results in, denying service to others;
  • Any action that interferes with or disrupts us, our Services, our Systems, our networks or other infrastructure, or any other networks or services whatsoever;
  • Any action that brings us, our networks or any of our Systems or Services into disrepute;
  • Any action that is likely to result in denial of service, hacking attempts, or other forms of retaliation against us, our networks or any of our Systems or Services; and/or
  • Any other action which we may consider, at our sole discretion, to be abusive to any other person in any manner whatsoever.

3. Commercial or Bulk Email

When sending commercial or bulk email from, or advertising any system utilising any resource hosted on Brightbox, you must:

  • send only to recipients who have expressly given their consent to receive such email;
  • not attempt to disguise the source of the email in any way;
  • clearly indicate a method of revoking consent, to be implemented within 48 hours; and
  • clearly indicate an email address for complaints (usually at any websites associated with the email and register it at