By default, all Cloud Servers get a private address (
srv-xxxxx.gb1.brightbox.com) and a public IPv6 address (
ipv6.srv-xxxxx.gb1.brightbox.com). More details are available on the network reference page.
If your ISP supports IPv6 then you can use the IPv6 address.
To give a Cloud Server a public IPv4 address, you need to map a Cloud IP to it. You can do this when you create the server or afterwards. And you can move the Cloud IP between servers later if you want.
Once a server has at least one Cloud IP, you can use the DNS name
public.srv-xxxxx.gb1.brightbox.com to access it.
The account name to use to log in depends on the image used to build the server. For Ubuntu images, the username is usually
ubuntu, Fedora is
fedora, Centos images use
You can find the image’s username displayed in the image details.
If you’re using one of our Microsoft Windows images, the username is always
Most Linux images, in particular the official Ubuntu, Centos and Fedora images, automatically install your public ssh key when they first boot up.
You can then login using your private ssh key.
You’re asked for your public ssh key when you first sign up and you can change it in the user menu (or via the CLI).
Adding or changing your ssh key doesn’t automatically update it on existing servers - they usually only install your key on first boot. So only newly created servers will get your new key.
You’re going to have to use our graphical console to boot your server in a rescue mode. Different operating systems have different rescue modes, so you’ll need to refer to the relevant documentation.
For example, you can access Ubuntu’s recovery mode by holding shift during boot.
If the image you’re using provides a non-privileged account for login (such as
ubuntu) then they’re usually configured to allow root access using the
Last updated: 28 Feb 2019 at 17:13 UTC